FAQs

Changes can be completed at the front desk of your local American Family Fitness location or via phone with National Fitness at 800.658.7727.

National Fitness Financial Systems (NFFS) is a payment processing company hired by American Family Fitness to process member payments and provide members with contract assistance. National Fitness also resolves past due accounts. You can reach National Fitness via

• Phone – 800.658.7727
• Fax – 801.825.3636
• Web – https://secure.nffs.com/Members.cgi
• Mail – National Fitness Member Service Dept., PO Box 497, Layton, UT 84041-0497

Changes can be completed at the front desk of your local American Family Fitness location or via phone with National Fitness at 800.658.7727.

If you do not want your dues to draft from your account we have on file, you can make a payment in the club, up to 5 days prior to the scheduled draft date.

If during the term of your membership you become physically unable to use a substantial portion of the health spa services for 30 or more consecutive days, you may cancel your membership with a doctor’s or nurse practitioner’s certificate.

Have your doctor or nurse practitioner complete the Verification of Disability form.

If during the term of your membership you permanently relocate 25 miles away from any American Family Fitness, your membership will be terminated with valid proof of relocation and $100 cancellation fee.

Valid proof of relocation includes:

1. Copy of new driver’s license
2. State issued identification card
3. Copy of utility or telephone bill at new residence
4. Copy of voter’s registration receipt at new voter’s district
5. Pay check stub
6. Copy of Auto/Home/Life/Health insurance policy containing new mailing address
7. An affidavit from attorney
   • Affidavit must be on attorney’s letterhead
   • Affidavit can only be signed by the attorney
   • Make sure that it includes the 3 required items. Member’s name, member’s new address, and date member moved.
8. Military Orders
9. Mission Papers

RENTAL OR LEASE AGREEMENTS ARE NOT ACCEPTABLE.

Submit medical and relocation cancellations to National Fitness.

If wish to cancel your membership at the end of your term, you can go to the club and complete a written notice to cancel your membership. Forms are available at the front desk. National Fitness does not process end of term cancellations. You may also mail your request to cancel via certificated mail, to ensure receipt, to:
Richmond Fitness
4435 Waterfront Drive, Suite 304
Glen Allen, VA 23060

Cancellations are not acceptable via telephone.

All cancellations require 30-day written notice to process; any drafts(s) or payments due during this 30-day period must be processed and collected in order for the membership to terminate.

Upon joining American Family Fitness your are eligible for a free 8-week course designed to teach you the basics of exercise and familiarize you with the many types of fitness we have to offer. You’ll also have access to cardio equipment, machine weights, free weights, group exercise classes, cycling, basketball, racquetball, pool access and aqua aerobic classes where available and more.

A family membership includes access to the Kids Zone and kid activities. Tanning, massage, personal training and swimming lessons are additional fees.

American Family Fitness offers several different memberships including special rate packages for couples¹, families², seniors, students, and police. We also have special corporate packages. Please contact your local club for an appointment to discover all applicable membership rates.

¹ Couples membership is a membership available to a legally married couple as defined by Virginia law or a parent and a child or stepchild.
² Family membership is a membership available to 3 or more people consisting of at least 1 parent, children, or stepchildren, who regularly reside in the same household, but excluding children 21 years of age or older, unless they are full-time students and reside in the same household.