Frequently Asked Questions

In your email invite you will simply click the activation link to get started. Once you’ve activated your account, download the mobile APP designated for your phone and you’re all set!

No, the APP is free for all American Family Fitness members.  We will be releasing PRO features available for a small fee to enhance your member experience soon, so stay tuned!

You can contact us via email below or see the Welcome Desk at your home club and someone will be happy to help you!

Check your spam and junk folder first.  If you still don’t see the invite, it may mean that we do not have a current email address loaded in the membership software for you.  Consider adding the following email address noreply@virtuagym.com to your address book to prevent our APP emails from being marked as spam in the future.

You may update your email address here or reach out to us on the CONTACT US button below.

Are you a Gympass member?  Click here for more details!

No, all information is connected to the new app, so you may delete it.  The old APP is no longer available to download and any information loaded will disappear on March 1, 2024.

You will need to enter your barcode information into the AMFAM Anywhere APP to check in.

The PAID version is available for anyone who would like to experience the AMFAM Anywhere APP who is NOT currently a member.  If you are a member, it is free of charge!

Check your spam/junk folder to be sure your invite isn’t hanging out there.  If you don’t see it, it may mean that we are still processing the invites and it will arrive shortly.  We appreciate your patience while we work hard to make your American Family Fitness even better for you!

We are committed to keeping your e-mail address confidential. AMFAM Anywhere does not collect phone numbers and we do not sell, rent, or lease our contact data or lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law.

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We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our contact data or lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law.