American Family Fitness Membership FAQs

Since announcing the temporary club closures due to Governor’s mandate, we have been inundated with messages. We appreciate your patience and understanding while we work to touch base with each member that has reached out. 

Due to low levels of staffing, we are unable to process membership freezes or cancel requests received after Thursday, March 26, 2020. Please contact the clubs upon re-opening for assistance with your membership. 

PLEASE NOTE: All billing has been placed on hold and will resume once we reopen. Your agreement will be extended for the equal amount of time that American Family Fitness is closed.

Click here to access your member account.

Changes can be completed by visiting:  amfamfit.com > Membership > Member Login or click here. If you do not want your dues to draft from your account we have on file, you can make a payment in the club, up to 5 days prior to the scheduled draft date.

All future billing has been placed on hold at this time and will not be reinstated until we are able to reopen.  There will be no changes to your billing cycle for membership dues and/or Personal Training/Fusion/Nutrition services no matter when we reopen (for example, if you currently bill on the 1st your bill date will remain on the 1st). Billing will resume on the next bill cycle following the facility reopening. 

Out-of-Term Memberships

Members will be obligated to retain membership for the amount of time the facilities are closed. For example, if you’re not billed for one month, you’re membership will remain active for one bill cycle after the facilities reopen.

In-Term Memberships

Your automatic renewal date will be extended by the period of time the facilities are closed.

Paid-in-Full Memberships

Your membership will be extended by the amount of time the facilities are closed.

If applicable, maintenance fees will resume on the 1st of the month once we reopen. For example, if your maintenance fee is scheduled 4/1 and we reopen 5/1, your maintenance fee will bill 5/1.

Unfortunately, the timing of mandates and closures lead to some of our members being billed shortly before we closed.  At this time, we are not able to offer refunds for monthly billing that took place in March.  We understand this is a financially difficult time for many, and we are trying our best to sustain our business and employees so that we are able to fully reopen when the mandate for closures is lifted.

If you have unused personal training sessions, the expiration date will be extended by the period of time the facilities are closed.

All memberships will not be billed until we reopen. We encourage you to not cancel as we expect this closing to be temporary. This will allow you to continue the membership at your current rate.

Due to low levels of staffing, we are unable to process membership freezes or cancel requests received after Thursday, March 26, 2020. Please contact the clubs upon re-opening for assistance with your membership.

Reasons for Canceling 

Medical: If during the term of your membership you become physically unable to use a substantial portion of the health spa services for 30 or more consecutive days, you may cancel your membership by having your doctor or nurse practitioner complete the Verification of Disability Form.

Relocation: If during the term of your membership you permanently relocate 25 miles away from any American Family Fitness, your membership will be terminated with valid proof of relocation, $100 cancellation fee and a Request to Cancel Form. Please see the acceptable proof of relocation tab below.

End of Term with 30-days notice: If you wish to cancel, you must request cancellation 30-days prior to the end of the term of the agreement by completing the membership cancellation form.

Click here to request a membership cancellation.

  • RENTAL OR LEASE AGREEMENTS ARE NOT ACCEPTABLE.
  • Drivers license, not more than two months old
  • Deed, mortgage, monthly mortgage statement, not more than two months old
  • Utility bill, not more than two months old, issued to the primary member. Service and mailing address must be the same. Examples include gas, electric, sewer, water, cable or phone bill. (Cellular phone and pager bills are not accepted.)
  • Copy of current voter’s registration receipt at primary member’s new district.
  • Payroll check stub issued by an employer within the last 2 months with both primary member’s name and address imprinted. Current homeowners insurance policy, automobile or life insurance bill (Cards or policies are not accepted.)
  • Cancelled check not more than 2 months old with both name and address imprinted.
  • Certified copy of school tuition with room/board issued by a school in which the member is currently enrolled and accredited by a U.S. state jurisdiction or territory. (A report card is not accepted.)
  • An affidavit from an attorney. The affidavit must be on attorney’s letterhead. The affidavit can only be signed by the attorney. Make sure that it includes the 3 required items: member’s name, member’s new address, and date member moved.
  • Mission papers

Click here if you wish to cancel your membership at the end of your term. Please allow 1-2 business days for an email confirmation of the initial request.

If further information is required to process your cancellation, you will be contacted via email or phone. Cancellations are not acceptable via telephone. Any scheduled payments due prior to your effective date of cancellation will be presented to your financial institution for payment; including, but not limited to your yearly maintenance fee. Your effective date of cancellation is 30-days after your last membership payment. No refunds. The effective date of cancellation is the date your membership is terminated. Any payments and services due before your effective date of cancellation will be presented to your financial institution for payment. Please call 804.965.0057 or email us at cancel@amfamfit.com , if you have any questions.

Due to low levels of staffing, we are unable to process cancel requests received after Thursday, March 26, 2020. Please contact the clubs upon re-opening to make adjustments to your membership.

Click here if you wish to cancel your FUSION agreement.

An email was sent on March 17th notifying members that all billing has been suspended. If you have not received an email from American Family FItness, please click here to register for email notifications, updates, and alerts.

Download our app to receive app alerts:

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Billing for Silver Sneakers Basic Plus memberships has been suspended until we reopen. Billing will resume on the 1st of the month following the reopening date.

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