American Family Fitness Membership FAQs

UPDATE: Friday, May 8, 2020

We sincerely hope that you and your family are safe and well. You should know how much we have missed having you all in the clubs. We appreciate your support and patience while we are closed.

Unfortunately due to the most recent update from the Governor earlier today, Friday, May 8th, we, along with other fitness facilities in the state of Virginia, will continue to remain closed under the mandate. At this time, it is unknown when the next phase will begin or whether gyms or fitness facilities will be included and if the constraints of this phase will even allow us to reopen.

Meanwhile, we are planning our course of action which will be in the best interest of the health and wellness of our members and staff. We all need to be cognizant of the decisions we make and diligent in adhering to safety guidelines so that there is no potential risk of spreading COVID-19.

With the information that we learn daily, we are putting together an evolving reopening plan so that we can operate and abide by the government regulations and provide you and our staff with a safe environment.

Our reopening plan will include guidelines for club use that will be rolled out in phases over time. This will affect how we operate temporarily. Changes to the operations of our clubs will affect our hours as well as some departments and usage of certain areas of the clubs.

We will continue to update you on our reopening plans once everything has been finalized and our reopening date has been set.

Should you have questions regarding your membership and billing, please see the FAQs below. Any communication received while we are closed will be addressed once we reopen.
Thank you all for continuing to stay healthy and safe. Though we are apart, we will always be AFF strong together.
– American Family Fitness

Your health is our priority. Unfortunately, we just don’t know yet. Clubs will reopen when the details of the restricted guidelines are provided by the Governor on Friday, May 29th.

Rest assured that we are developing contactless processes, advanced booking for our studios, a social distancing operating plan, and implementing additional safety protocols so we’re ready for you once we open our doors back up.

We will notify members via email, push notifications via the current app, and posts on all of our social media pages. Sign up for the newsletter here. We look forward to seeing you soon!

NO. American Family Fitness has frozen all memberships as of March 17, 2020.

All memberships will NOT be billed until we reopen. 

In-Term Memberships

Your automatic renewal date will be extended by the number of months not billed while the membership was frozen.

Paid-in-Full Memberships

Your membership will be extended by the amount of time the facilities are closed.

Out-of-Term Memberships

Your membership renewal date will be extended to the month after we reopen and will then continue month to month.

All future billing has been placed on hold at this time and will not be reinstated until we are able to reopen. There will be no changes to your billing cycle for membership dues and/or Personal Training/Fusion/Nutrition services no matter when we reopen (for example, if you currently bill on the 1st your bill date will remain on the 1st). Billing will resume on the next bill cycle following the facility reopening. 

If applicable, maintenance fees will resume on the 1st of the month once we reopen. For example, if your maintenance fee is scheduled 4/1 and we reopen 5/1, your maintenance fee will bill 5/1.

Unfortunately, the timing of mandates and closures lead to some of our members being billed shortly before we closed. We will offer adjustments after the club reopens.

All unexpired prepaid sessions prior to March 17th will be extended by the equal amount of time the club has been closed. All prepaid sessions that expire during the closure will be extended by the equal amount of time is closed due to the mandate.

Provided you are eligible to cancel your membership, your 30-day notice will begin upon our reopening. While we understand you may want to cancel or freeze your membership or personal training, we currently have no support staff to process requests. Please contact us upon reopening to make adjustments to your membership status.

For those requests submitted during the mandated closure, the date of receipt of your request will be the date the clubs officially reopen to members.

Due to low levels of staffing, we are unable to process membership freezes or cancellation requests received after Thursday, March 26, 2020. Please note: All memberships will NOT be billed until we reopen.  

We understand this is a financially difficult time for many, and we are trying our best to sustain our business and employees so that we are able to fully reopen when the mandate for closures is lifted.

Click here to access your member account.

Billing for Silver Sneakers Basic Plus memberships has been suspended until we reopen. Billing will resume on the 1st of the month following the reopening date.

Changes can be completed by visiting: > Membership > Member Login or click here. If you do not want your dues to draft from your account we have on file, you can make a payment in the club, up to 5 days prior to the scheduled draft date.

An email was sent on March 17th notifying members that all billing has been frozen. If you have not received an email from American Family Fitness, please click here to register for email notifications, updates, and alerts.

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