American Family Fitness FAQs

MEMBERSHIP

Click here to access your member account.

To update your account with new billing or contact information, please access your account via the Member Portal.

To make payments and to update billing information, please log-in to your account via the Member Portal.

If you do not want your dues to draft from your account that we have on file, you can make a payment in the club up to 5 days prior to the scheduled draft date.

You may opt to freeze your membership for the following reasons:

MEDICAL

 If the primary member becomes physically unable to use a substantial portion of the health club services for 30 or more consecutive days and is under the medical care of a doctor, physician assistant, or nurse practitioner, they may request to freeze their membership. Medical freezes have no freeze fees.

  • Freeze form must be accompanied by a completed Verification of Disability Form refraining member from exercising for more than a 30-day period.
  • Freezes must have an ending date to which the membership is to be removed from inactive status.
  • There are no partial membership freezes. The entire membership will be placed on freeze.
  • If the membership has not passed the original obligation date, medical freezes will add the freeze time to all agreements for both membership and personal training services. If the membership has passed the original obligation date, only one (1) month will be added. This includes, but is not limited to, sub-members and their respective personal training agreements.

Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

Without complete and correct information, the request will be denied. Submit copies of all necessary documentation with this form.

Please complete and submit the Freeze Form & Verification of Disability Form 7 business days PRIOR to your next billing

ELECTIVE

The primary member may pause their membership once per calendar year for one (1) month.  They will be charged a fee (see structure below) on their billing cycle.  If the membership is pre-paid, the fee will be required prior to the start of the freeze.

      Elective fee structure

 # of Current Members on Membership  Per Month Freeze Rate
 1 Member $10/month
 2 Members $15/month
3+ Members $20/month

 

  • There are no partial membership freezes. The entire membership will be placed on freeze.
  • Elective freezes will assign a revised obligation date for all agreements under the membership for one (1) month after the membership is unfrozen. This includes, but is not limited to, sub-members and their respective personal training agreements. Added time is considered under contract
  •  All freezes are considered inactive memberships. Inactive memberships will have no access to use any services of (at) American Family Fitness.
  • Memberships are frozen in month increments from membership bill date to membership bill date.

Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled

Please complete and submit the Freeze Form 7 days PRIOR to your next draft

If the use of the club prior to the scheduled end of the freeze term is desired, the primary member may contact or visit any club location to reactivate the membership, a prorate may be collected based upon the date resumed.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

Once you have submitted a freeze request, you will receive an automated email confirmation that your request was received.

Please allow 7 – 10 business days for processing. Once your request has been completed processing, you will be notified via email.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

Member Guest Passes are now available to current American Family Fitness Members only.

  • Members may bring one guest per day using a guest pass.
  • Guests must be accompanied by a current member.
  • Each guest permitted one visit per calendar month.
  • Guests must sign-in and complete the Member Code of Conduct.
  • Guest passes are available for Member use only.
See Welcome Desk or a Membership Advisor for details.

To cancel your membership, click here.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

PERSONAL TRAINING | FUSION TRAINING

Personal training is a great step in the right direction to helping you achieve your overall fitness and wellness goals. To get you set up with the right trainer, please complete the Training Intake Form and one of our trainers will be in touch!

If you’re looking for cutting edge workouts that are customized for the best results in the least amount of time, then look no further. Learn more about FUSION Training. 

To cancel your FUSION agreement, please submit a Fusion Cancellation Form.

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