American Family Fitness Membership FAQs

UPDATED: October 12, 2020

For information regarding operating policies, procedures, please visit amfamfit.com/procedures

MEMBERSHIP

Click here to access your member account.

To update your account with new billing or contact information, please access your account via the Member Portal.

To make payments and to update billing information, please log-in to your account via the Member Portal.

If you do not want your dues to draft from your account that we have on file, you can make a payment in the club up to 5 days prior to the scheduled draft date.

Billing for Silver Sneakers Basic Plus memberships has been suspended until we reopen. Billing will resume on July 1st and the 15th. 

You may opt to freeze your membership for the following reasons:

MEDICAL

 If the primary member becomes physically unable to use a substantial portion of the health club services for 30 or more consecutive days and is under the medical care of a doctor, physician assistant, or nurse practitioner, you may request to freeze your membership. Medical freezes have no freeze fees.

• Freeze form must be accompanied by a Verification of Disability Form refraining member from exercising for more than a 30-day period.

• Medical freezes do not have freeze fees.

• Freezes must have an ending date to which the membership is to be removed from inactive status.

• All freezes add the freeze time to the end of all agreements both membership and personal training services including sub-members personal training agreements. A new obligation date will be assigned to the contract(s) under the membership, equal to month(s) the membership was on freeze. Added time is considered under contract.

• Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

• Without complete and correct information, the request will be denied. Submit copies of all necessary documentation with this form.

 

ELECTIVE 

Due to COVID-19, American Family Fitness is offering its members the option to freeze for the month(s) of October, November, and/or December. Elective freezes have freeze fees.  For memberships with 0-23 month old (per the DOB in our membership software), the fee will be waived.

      Elective fee structure

 # of Current Members on Membership  Per Month Freeze Rate
 1 Member $10/month
 2 Members $15/month
3+ Members $20/month

Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled

• Both freeze options add the freeze time to the end of all agreements to both membership and personal training services including but not limited to sub-members personal training agreements.

• A new obligation date will be assigned to the contract(s) under the membership, equal to month(s) the membership was on freeze. Added time is considered under contract.

• There are no partial memberships freezes. The entire membership will be placed on freeze.

• All freezes are considered inactive memberships. Inactive memberships will have no access to use any services of (at) American Family Fitness. 

• Memberships are frozen in month increments from membership bill date to membership bill date.

• Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

 

Please complete and submit the Freeze Form below by:

• Oct 24th is the cut off for Nov 1st billing (1 or 2 months)
• Nov 9th is the cut off for Nov 15th billing (1 or 2 months)
• Nov 24th  is the cut off for Dec 1st  billing (1 month)
• Dec 9th is the cut off for Dec 15th billing (1 month)

If the use of the club prior to the scheduled end of the freeze term is desired, contact or visit any club location to reactivate your membership, a prorate may be collected based upon the date resumed.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

Once you have submitted a freeze request, you will receive an automated email confirmation that your request was received.

Please allow 7 – 10 business days for processing. Once your request has been completed processing, you will be notified via email.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

The KidZone is open as follows:

Monday – Thursday: 8a – 1p | 4p – 8p

Friday: 8a – 1p | 4p – 7p

Saturday: 8a – 1p

Sunday: Closed

Member Guest Passes are now available to current American Family Fitness Members only.

  • Members may bring one guest per day using a guest pass.
  • Guests must be accompanied by a current member.
  • Each guest permitted one visit per calendar month.
  • Guests must sign-in and complete the Member Code of Conduct.
  • Guest passes are available for Member use only.
See Welcome Desk or a Membership Advisor for details.

To cancel your membership, click here.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

PERSONAL TRAINING | FUSION TRAINING | NUTRITION SERVICES

Personal training is a great step in the right direction to helping you achieve your overall fitness and wellness goals. To get you set up with the right trainer, please complete the Training Intake Form and one of our trainers will be in touch!

If you’re looking for cutting edge workouts that are customized for the best results in the least amount of time, then look no further. Learn more about FUSION Training. 

When it comes to achieving health, wellness, or fitness goals, good nutrition is essential. At American Family Fitness, we offer a variety of nutrition programs designed to educate, motivate, and provide support and encouragement to our members. All of our nutrition services are developed by our team of expert registered dietitians. To get you set up with the right Registered Dietitian, please complete the Nutrition Intake Form and one of the Registered Dietitians will be in touch!

  • Unexpired sessions will be extended by 102 days, the number of days that AFF has been closed.
  • Sessions that expired during closure, will be reinstated and extended for 102 days, the equal amount of time of closure.

NOTE: If you are uncomfortable coming to the gym due to COVID-19, you have the option to FREEZE your membership for the months of August and September. Personal Training and Fusion training are automatically included when you submit a freeze. 

To cancel personal training, please see your Fitness Director.

To cancel your FUSION agreement, please submit a Fusion Cancellation Form.

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