American Family Fitness Membership FAQs

UPDATED: September 4, 2020

For reopening information, please visit amfamfit.com/reopening-information.

MEMBERSHIP

Click here to access your member account.

To update your account with new billing or contact information, please access your account via the Member Portal.

To make payments and to update billing information, please log-in to your account via the Member Portal.

If you do not want your dues to draft from your account that we have on file, you can make a payment in the club up to 5 days prior to the scheduled draft date.

Billing for Silver Sneakers Basic Plus memberships has been suspended until we reopen. Billing will resume on July 1st and the 15th. 

You may opt to freeze your membership for the following reasons:

✔ MEDICAL (Recommended by a licensed medical professional for a term of 30 or more consecutive days.)

    • A medical freeze has no limitations and no fees.
    • Freeze form must be accompanied by a Verification of Disability Form and refraining member from exercising for more than a 30-day period.
    • Medical freeze must have an ending date to which the membership is to be removed from inactive status.
    • Time will be added to the end of the original term, equal to the freeze term until the initial term of the agreement is fulfilled.
    • Scheduled Maintenance Fee will not be suspended and will bill as scheduled.
    • Add on members are not eligible for freezes.

To freeze your membership due to medical reasons, please download the Verification of Disability Form and have your doctor complete and fax it to: 804.217.7871 or include with your Freeze Request Form.

✔ ELECTIVE (This option will freeze ALL persons listed on membership including children, ages 13 & under

    • Time will be added to the end of the original term, equal to the freeze term until the initial term of the agreement is fulfilled.
    • Freeze cannot be greater than the remaining term on the membership.
    • Scheduled Maintenance Fee will not be suspended and will bill as scheduled.
    • For the month of August and September, fees to freeze membership have been waived due to COVID-19.
    • Agreements that have past the obligation date can be frozen for the month of September)
    • Deadline to submit Freeze Request is as follows:
        • Bill Date:  Sept 15        Deadline:  September 9th  (for 1 month)
    • Your obligation date will be 30-days after your last membership dues billing, then automatically continue on a month-to-month basis.

To freeze your membership (if applicable, this includes any children 13 & under listed on your membership), please complete the Freeze Request Form.

✔ KID FREEZE (Freezes children, ages 13 & under, listed on membership ONLY) Available for the month of September only.

    • This option allows you to freeze ONLY children under ages 13 under listed on your membership. For this type of freeze, your membership will be credited $10 per child (up to 3 children) and applied to your membership for the month September only. To request a Kid Freeze, please complete the Freeze Request Form and select “Kid Freeze” as your option.
    • As an option, you may choose to freeze your family membership. This includes children 13 & under listed on your membership. To submit a freeze request for ALL, please complete the Freeze Request Form and select “ELECTIVE”.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

Once you have submitted a freeze request, you will receive an automated email confirmation that your request was received.

Please allow 7 – 10 business days for processing. Once your request has been completed processing, you will be notified via email.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

Members who hold a membership with children ages 13 and under, may select one of the following options:

ELECTIVE (This option will freeze ALL persons listed on membership including children, ages 13 & under

 

KID FREEZE (Freezes children, ages 13 & under, listed on membership ONLY) Available for the month of September 2020 only.

  • A $10 credit* for each child (up to 3 kids) listed on the membership will be applied to your membership for each month frozen. 
  • At the end of the freeze period, all children 13 & under will be reinstated on the family or couple membership. 

* credit to account only applicable with a “KID FREEZE”

For the safety of our staff and members, guests will not be permitted until further notice.

To cancel your membership, click here.

PLEASE NOTE: REQUESTS TO FREEZE OR CANCEL YOUR MEMBERS MUST BE SUBMITTED THROUGH THE APPROPRIATE ONLINE FORMS. ANY REQUESTS RECEIVED VIA EMAIL OR SOCIAL MEDIA WILL NOT BE PROCESSED.

 

PERSONAL TRAINING | FUSION TRAINING | NUTRITION SERVICES

Personal training is a great step in the right direction to helping you achieve your overall fitness and wellness goals. To get you set up with the right trainer, please complete the Training Intake Form and one of our trainers will be in touch!

If you’re looking for cutting edge workouts that are customized for the best results in the least amount of time, then look no further. Learn more about FUSION Training. 

When it comes to achieving health, wellness, or fitness goals, good nutrition is essential. At American Family Fitness, we offer a variety of nutrition programs designed to educate, motivate, and provide support and encouragement to our members. All of our nutrition services are developed by our team of expert registered dietitians. To get you set up with the right Registered Dietitian, please complete the Nutrition Intake Form and one of the Registered Dietitians will be in touch!

  • Unexpired sessions will be extended by 102 days, the number of days that AFF has been closed.
  • Sessions that expired during closure, will be reinstated and extended for 102 days, the equal amount of time of closure.

NOTE: If you are uncomfortable coming to the gym due to COVID-19, you have the option to FREEZE your membership for the months of August and September. Personal Training and Fusion training are automatically included when you submit a freeze. 

To cancel personal training, please see your Fitness Director.

To cancel your FUSION agreement, please submit a Fusion Cancellation Form.

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